Privacy Policy
Defyn Digital Pty Ltd (ABN 64 614 873 942) ("Defyn Digital", "we", "us" or "our") respects your privacy. This policy explains what personal information we collect through this website, how we use and protect it, and the choices you have. We handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We only collect information you choose to give us, and a small amount collected automatically to run and improve the site:
- Enquiry details: when you submit our contact form, we collect your name, email address, and any phone number, business name, budget, service interest and message you provide.
- Newsletter preference: if you tick the newsletter option, we record that you have opted in to receive web tips and insights.
- Usage data: like most websites, we collect anonymous usage data such as pages visited, approximate location, device and browser type, and referring site, through analytics.
How we use your information
- To respond to your enquiry and provide a quote or proposal.
- To deliver, support and improve our services for you.
- To send web tips and insights, but only if you have opted in. You can unsubscribe at any time.
- To understand how the site is used so we can improve it.
- To meet our legal and record-keeping obligations.
We do not sell your personal information, and we do not use it for purposes unrelated to those above without your consent.
Cookies and analytics
This site uses Google Analytics 4 to understand site usage. Google Analytics uses cookies and similar technologies to collect anonymous, aggregated information. You can control or block cookies through your browser settings. Blocking cookies will not stop you using the site.
Third parties we use
We use trusted third parties to operate this site and respond to enquiries. These providers only receive the information needed to perform their function:
- Brevo: processes and delivers the emails generated by our contact form.
- Google Analytics: provides anonymous website usage analytics.
- Hosting and content delivery providers: host the site and serve it securely.
Some of these providers may store or process data outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with this policy and the APPs.
How we store and protect your information
We take reasonable technical and organisational steps to protect your information from misuse, loss, and unauthorised access, including secure hosting, encryption in transit (HTTPS), and limiting access to those who need it. No method of transmission or storage is completely secure, but we work to keep your information safe and retain it only as long as needed for the purposes above or as required by law.
Your rights
You can ask us to access or correct the personal information we hold about you, or ask us to delete it where we are not required to keep it. To make a request, or to opt out of marketing emails, contact us using the details below. We will respond within a reasonable time.
Making a complaint
If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above.
Contact us
For any privacy question or request, contact us at [email protected] or call 02 9834 4119. Defyn Digital Pty Ltd, PO Box 309, St Clair NSW 2759.